FAQ
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FAQ
Technologies
3V Function
This function allows the user, via the 3-lead ECG cable, to monitor less critical or more stable patients without unnecessary consumption of defibrillation paddles. It ensures complete safety as its artificial intelligence continuously verifies the patient’s cardiac state, alarming the user when a cardiac arrest situation is detected.
Auto Function
Available in LED or LCD versions, this function is specifically designed for use by the lay public, operating 100% automatically. It covers everything from patient assessment to the application of shock therapy, if necessary, based on the clinical evaluation performed by its artificial intelligence and following international care protocols.
Biphasic Shock
The truncated exponential biphasic waveform technology acts more efficiently in the reversal processes of ventricular fibrillation and ventricular tachycardia, as it allows the use of lower energies, resulting in less myocardial damage after treatment.
Charge Auto Sequencing (CAS)
When enabled, this function allows the user to pre-select energies from 10 to 360 Joules for the first, second, and third shocks, automating the process and saving time while optimizing care in emergency cases, as there is no need for manual selector alteration.
CPR Maestro
The CPR Maestro is an accessory that assists and guides the application of CPR maneuvers, making the process much more ecient and reliable, significantly increasing the chances of reversing cardiac arrest. Its use enables a more eective and consistent performance of CPR, resulting not only in higher patient survival rates but also reducing the occurrence of severe sequelae due to lack of oxygenation.
IRIS Monitoring Central
The IRIS Monitoring Central is a wireless communication solution composed of a reception module and software that can be installed on a PC. With the ability to gather information from up to 16 monitors per receiver, IRIS displays this data in an integrated manner on a single screen, simplifying patient management safely and efficiently. Compatible with InMax and DualM.
IoMT
Instramed’s exclusive IoMT (Internet of Medical Things) technology provides in.Track, an innovative platform that optimizes operational efficiency in healthcare settings. It offers remote monitoring, faster diagnoses, and personalized treatments, in addition to incorporating the remote management of these devices.
With our i.on AEDs, you have total control over your AED fleet: self-test results, communication status, geolocation and tracking with defined perimeter, battery monitoring, maintenance dates, and electrode validity. All this information is accessible via an application or web platform, ensuring safety in care and reducing emergency maintenance costs.
In DualMax, in.Track revolutionizes healthcare, enabling unprecedented remote diagnoses and treatments. During care, monitored parameters are instantly transmitted to the cloud via 4G, to a Medical Center or directly to specialists, ensuring rapid and precise intervention.
i.on Trainer
A version dedicated to training and qualification in CPR and AED use. With an interface identical to the real model, but without applying shocks, it simulates different care scenarios to prepare professionals and laypersons to act correctly in an emergency. It features a touchscreen display and compatibility with the line’s accessories.
One-Button Operation
An exclusive patent of Instramed’s AED, the i.on simplifies its operation through a single button that centralizes the equipment’s main functions, making care agile and intuitive even for laypersons, increasing the chances of saving lives.
Patient selector button
The equipment automatically recognizes the type of paddle connected and limits the charge if pediatric paddles are identified. However, in exceptional situations, this button grants the user autonomy to provide care to pediatric patients using adult paddles, by informing the equipment of this situation so that it limits the charge to 50 J, in accordance with international protocols for pediatric patient care.
Rapid Initialization
Instramed cardioverters, defibrillators, and AEDs are capable of charging loads up to 360 J in less than 6 seconds, ensuring maximum agility in scenarios where every second counts. This speed designates Instramed equipment as the fastest on the market!
Real-Time Check (RTC)
With RTC – Real-Time Check technology, the equipment performs self-diagnosis and provides advance notification if any maintenance action needs to be performed, ensuring it is always available for immediate use. The protocol utilizes dedicated wireless communication, independent of third-party networks and with no limit on the number of devices connected to the system. The reports, which identify the equipment, as well as the date and time of the tests, can be programmed for up to 3 different times, and are made available on the hospital network for access.
Smart Paddles
Instramed equipment paddles identify when pediatric (internal) paddles are activated, automatically limiting charges to 50 J. Additionally, they feature a patient contact indicator, ensuring the quality and efficiency of shock treatment.
Sudden Death Prevention (SDP)
The Sudden Death Prevention (PMS) technology enables the equipment to continuously monitor the patient (via adhesive pads or electrodes) and identify the onset of a Ventricular Fibrillation or Rapid Ventricular Tachycardia episode. In this situation, the equipment activates a visual and audible alarm, alerting the team and allowing the patient to be treated with a shock in a much shorter time, significantly increasing the chances of reversing cardiorespiratory arrest.
Wireless Connection
Wireless connection, through a dedicated network, independent of the institution’s infrastructure. It allows the transmission of received information to HIS systems via the HL7 communication protocol.
PRODUCTS AND OPERATION
What are the differentiators of Instramed’s equipment?
Instramed develops medical-hospital equipment using exclusive technology, designed for high performance, reliability, and safety. All devices are engineered to meet the clinical and operational demands of healthcare professionals, with a strong focus on usability, innovation, and continuous technical support.
Do Instramed products have certifications from Anvisa and other regulatory bodies?
Yes. All Instramed equipment is properly registered with ANVISA and complies with national and international quality standards, including ISO certifications and ABNT, NBR, IEC, and CE standards applicable to medical devices.
How can I choose the ideal equipment for my institution?
Our team is ready to recommend the best solution based on your clinical needs, the size of your institution, and the protocols in use. You can schedule personalized assistance through our website or directly via email at marcelo.khader@instramed.com.br.
Acquisition and Distribution
Does Instramed serve customers outside Brazil?
Yes. We serve several countries through our network of international distributors. To check availability in your region, visit: www.instramed.com/en/international-distributors/
I am a distributor and would like to become an Instramed commercial partner. How can I get in touch?
If you are interested in representing Instramed in your region, our international expansion team is ready to assist you. Send an email to marcelo.khader@instramed.com.br and our team will review your information and follow up with the next steps for the partnership approval process.
INSTALLATION, TRAINING AND USE
Does Instramed offer training for using the equipment?
Yes. We provide in-person and remote training for technical and clinical teams, ensuring the correct and safe use of our devices. Training sessions can be scheduled through our support team.
Is remote technical support available for operational questions?
Yes. Our technical support team is available to assist with equipment operation and can provide guidance remotely, including via video calls when necessary.
Manuals, Software and Updates
Where can I find the manual for my equipment?
All manuals are available for free download in the Manuals section of our website. Simply select the desired model. For discontinued equipment, you can request the manual directly from our team via WhatsApp at +55 (51) 99857 8189 or by email at marcelo.khader@instramed.com.br.
How do I update my device’s software?
Some devices have software updates available. Contact our technical support team to check whether your model is compatible and to receive proper guidance for a safe update. You can also visit www.instramed.com/en/software-en/ for more information.
Warranty and Technical Support
How does the warranty for Instramed equipment work?
Warranty terms may vary depending on the authorized distributor in your region. To obtain accurate information about coverage, duration, and specific conditions, please contact your local distributor directly. They can provide all details related to the warranty applicable to your purchase.
How can I request technical assistance for Instramed products?
Technical assistance for Instramed products is provided exclusively through our authorized distributors. To find the distributor closest to your location and access their service information, please visit: www.instramed.com/en/international-distributors/
Contact and Customer Service
How can I contact technical support?
You can reach our technical support team by phone at +55 (51) 99857-8189, by email at marcelo.khader@instramed.com.br, or through the contact form available on our website
What customer service channels are available?
We offer support via phone, email, and our online contact form. For matters related to equipment warranty or technical assistance, please contact Instramed’s authorized representatives directly.
What are the technical support hours?
Our support team is available Monday through Friday, from 8:00 a.m. to 5:30 p.m. (BRT — UTC−03:00), except on national holidays.
